We understand that support of Data Centers and Points of Presence is highly demanding in terms of a Data Center Engineer’s skills, experience, and availability. To answer requirements for a robust support in critical places, we have our engineers based directly in data centers throughout major locations, so we are able to dispatch a technician/ technical team immediately to fulfill our client’s operational needs.
Some of the features and advantages of our Data Center Engineering Services are:
We are able to guarantee on-site support assured by up to 24x7x2 SLAs for Client Data Center locations.
Our engineers are able to perform various activities, starting from basic Rack & Stack services to self-dependent troubleshooting and configuration. Also, as soon as our engineers become familiar with a Client’s environment, they can support this Client more effectively by combining their skills with in-depth knowledge of the Client’s needs, equipment, and configuration.
Typical plans include prepaid credits that can be consumed during the support at any place where Client has its assets, based on the actual time our Data Center engineer spends supporting our Client. This gives Clients excellent flexibility, and allows them to maximize ROI at the same time.
Service requests are collected and managed centrally by XSYS Network’s 24×7 Service Desk, which makes things easy for our customers. One point of contact for service ordering, problem escalation, and invoicing means a very simple and flexible source of field engineers.
Data Center Engineering Services
XSYS Network’s Data Center support solutions deliver a common, well-known, and consistent level of services covered by a single contract, including: