Field engineering services include:

  • Site surveys, assessments, and preparation
  • Rack and Stack’ and ‘Remote hands & eyes’ services
  • CPE installations, move & change services
  • Data center engineering support
  • Wi-Fi site installations
  • Access and transport technologies testing

Based on your needs, we are ready to provide network support services in the following areas:

Equipment Installation

This includes on-site hardware unpacking and assembling, followed by a physical inspection. Faulty or broken equipment is reported if necessary. The device is mounted to the customer’s rack/shelf if requested and wiring and cables are connected or modified as needed. It is also possible to upload or upgrade firmware or configuration.

Device Configuration

We upload, check, or create configurations based on supplied data. We can tailor network solutions to your needs.

Troubleshooting

Whenever you experience trouble with any of your sites, XSYS Network engineers are ready to access the site in the shortest time possible to repair faulty devices, and to help negotiate faulty line corrections with local ISPs.

Acceptance Testing

Typically, every installation ends with an acceptance test. This includes connectivity testing, physical inspection of installed hardware accompanied by photos of the customer’s rack, a list of devices delivered to the customer, and anything else that needs to be done. Finally, a completed acceptance report is signed by the customer and the XSYS Network Field Engineer. This report can be sent to a specified email/fax number for further internal use.

Our ultimate goal is to provide everything our Clients need for successful deployment of global networking solutions. Through our expertise in the field of technical and local environment knowledge, we are able to deliver, deploy, and maintain ICT solutions worldwide, cost effectively, and in the shortest lead times.